David Brown Santasalo — Customer Testimonial

Services

David Brown Santasalo engaged us for an industrial gearbox refurbishment. We utilised HVOF Spray, Twin Wire Arc Spray, and Custom Machining to complete the project to the highest standard.

Outcome

New Metal Surfaces is now the chosen provider for all metal surfacing requirements.

Comment

“We’ve relied on New Metal Surfaces for metal surface recoveries for over eight years. We use them for HVOF and Metal Arc Spray, and they’re also excellent when it comes to breakdowns. As gearbox service and repair engineers specialising in mining equipment, we have significant resurfacing requirements, including gears and shafts, housings, and general machining. New Metal Surfaces don’t just increase the life of machinery, they also repair it, so that it has a second life.

There are a lot of metal resurfacing providers to choose from — we asked around within the industry, including BHP and RIO, and New Metal Surfaces came to us highly recommended. Their reputation was that they can’t be beaten for quality, cost, and lead-time, and that has been our experience.

Essentially, everything comes down to cost, and while they’re very good with their quotations, it’s a real bonus that they are also really helpful to deal with. The way they project manage and communicate helps us to do the same at our end. We work hand-in-hand with them and they’re always transparent. They contact us with updates before we contact them, so we always know things are on schedule and can plan accordingly.”

—   David O’Sullivan, Account Manager